About Vanilla Prepaid & OneVanilla

Use your Prepaid Card at your favourite locations worldwide! Enjoy your Vanilla Prepaid Card and OneVanilla Card both in-store and online at millions of locations.

For more information regarding your Vanilla Prepaid Card or OneVanilla Card, consult your Cardholder Agreement or our Help page.

Vanilla Prepaid Cards: A Gift You Know They'll Love

With so many choices, it's often hard to choose just the right gift. Vanilla Prepaid Cards are the perfect way to bring a smile to someone’s day—no matter what day it is. We take the guesswork out of gifting.

OneVanilla Cards: Manage Your Money With Ease

The OneVanilla self-use Card is the perfect addition to your money management plan. Whether using OneVanilla on the go, to plan your next vacation, or just stopping for coffee, OneVanilla provides safe & secure spending.

In-store

Present Your Card

Give your Prepaid Card to the cashier when making a purchase. It's a good idea to know your balance before you shop.

Select and Sign

Finalize your purchase as a Signature transaction. Simply choose Credit and sign the receipt. You can visit your online account to track your transactions.

Online

Assign Postal Code

Some online retailers require a Postal Code as a security feature during checkout. Assigning a Postal Code to your Prepaid Card is easy. Log in to your account and visit the "Assign Postal Code" page to register your Postal Code for the first time or update an existing Postal Code.

Checkout

At checkout, simply enter your Card information in the credit card fields. Your personal information is not associated with your Vanilla Prepaid Card. Use your mailing address when shopping online. This will ensure if a problem arises you can be contacted by the merchant.

Know Your Balance

It's a good idea to know your balance before you shop. You can easily check your Prepaid Card balance online by logging in to your account or calling the phone number listed on the back of your Card.

Preauthorizations and Holds

Restaurants, and other service-related merchants expecting a tip, may place a hold on your Prepaid Card for an amount greater than your purchase. These holds may last up to 7 days, or until your total transaction amount is finalized.

Two Forms of Payment

You may be able to purchase an item of greater value than your Prepaid Card balance by coupling your Card with a second payment method. Always check with the cashier first as some merchants do not accept "split" transactions.

Learn More

For more information regarding your Vanilla or OneVanilla Prepaid Card, consult your Cardholder Agreement or our Help page.